Document status Reception Refused

When approvers use the button Not for me on the Web Portal the documents are sent to the RECEPTION REFUSED status.

Reception refused activity stack

An example of the document list displaying Invoice Workflow Documents in RECEPTION REFUSED:

Document list

Below you can see an opened RECEPTION REFUSED document:

Document view

Tasks

You can perform the following tasks on a document with a RECEPTION REFUSED status:

Choose a new approver and send the document for approval again

  1. Click on the RECEPTION REFUSED activity stack.
  2. Select the document in the NO. column.
  3. Select Related > View Purchase Document.
  4. Choose a new approver in the First Approver lookup.
  5. Select Request Approval > IW Send to Approval.

The document has now been sent to the new approver.